Reduce Oracle Support Costs with Faster & More Responsive Incident Resolutions.
What is Third Party Support for Oracle?
- Third-party support for Oracle is an alternative to Oracle’s own support, provided by independent companies.
- Third party support for Oracle is cheaper and more responsive
- Third-party support increases the life-span for older software versions
- Third-party support does not provide upgrades released by Oracle.
Oracle Products Supported
- Oracle Database
- Oracle WebLogic Server
- Oracle Internet Application Server
- Oracle E – Business Suite
- Oracle Hyperion
- Oracle Business Intelligence Suite (OBI EE)
What are the Third Party support offerings for Oracle?
- Break / Fix Services
- DBA & Apps Tech
- Data Fixes
- Global Tax & Regulatory Add-Ons
- Security & Vulnerability Management
- Custom Code
Which firms should evaluate Third Party Support?
Providing high-quality License Management Services.
Firms that are:
- Migrating out of Oracle E-Business Suite to any other ERP (SAP, Infor etc)
- Migrating out of Oracle E-Business Suite to a cloud-based solution (Oracle Fusion SaaS, SAP on the cloud etc.)
- Not having any plans to upgrade to the latest version each time it is announced by Oracle.
- Using Oracle products that are either on Extended support or Sustaining Support
Digital Transformation and Third-Party Support
Providing high-quality License Management Services.
- Migrating out of Oracle E-Business Suite to any other ERP (SAP, Infor etc)
- Migrating out of Oracle E-Business Suite to a cloud-based solution (Oracle Fusion SaaS, SAP on the cloud etc.)
- Not having any plans to upgrade to the latest version each time it is announced by Oracle.
Financial Benefits
Financial considerations for moving to Third Party Support
Annual Support Costs
- Oracle Support Costs:
Oracle support costs are at least 22% of the license fees paid over multiple license purchases. There is also a 2-8% increase annually on past support fees paid. Typically the support costs for a company that has procured Oracle products multiple times in a period of 10 years is 26% of the license fees paid.
- Third Party Support Costs
Third Party support costs will be a minimum of 50% of the Oracle support costs.
Increasing / Decreasing Support Costs
- Oracle support costs will continue to increase by 2 -8% annually.
- Third Party support costs will, typically, decrease each year depending on the usage of the products licensed from Oracle.
Replacement cost of licenses
- Customers might want to upgrade their infrastructure after a period of 3 -5 years. In such cases, re-engaging with the vendor for fresh licenses with new support prices is a far less expensive proposition than paying annual support continuously.
- Customers at such times have the option of moving to a more modern product from the same or different vendor.
Is Third-Party Support legal?
Third-Party Support for Oracle is legal if Oracle’s IP is not violated.
A research paper published by Gartner affirm that there is no legal reason why a third-party cannot provide vendor replacement support for Oracle customers. Executives from Oracle have publicly acknowledged that third-party support is legally viable, as long as the intellectual property (IP) rights of the software publisher are respected and observed.
- Third-Party Support is legal if:
- All customer-specific work product and supporting documents are stored in the customer’s-controlled infrastructure.
- Work product is not shared among customers.
- Application support is provided customers on customer infrastructure. Can be remote or on-site.
Comparison between Oracle Support and Third-Party Support
| Oracle Vendor Support | Third-Party Support | |
| Cost | Very High – 22% of license | At least 50% lower than Oracle costs |
| Annual Increase | Yes. Oracle increases annual support costs by 2% – 8% each year | No. TPS provider reduces cost each year depending on program usage. |
| Support Re-pricing | Oracle re-prices support leading to higher prices if customer decides not to use a specific product | TPS Provider reduces the support prices if customer decides not to use a specific product. |
| This is Content | This is Content | This is Content |
How do we provide Support?
Third-Party Support Methodology & Process
- Process created that does not violate vendor IP.
- We have partnered with the global leaders for Oracle Third Party Support.
- Upon our evaluation, we will guide you through the process of executing the contracts and getting onto the third-party support engagement.
We Offer a Wide Variety of
License Management & Audit Defense Services
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